Who we are
Our website address is: https://heartwoodholler.com.
© Heartwood Holler. All photos are original and copyrighted. Images may not be used, copied, or distributed without written permission.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
WooCommerce & Shop Information
When you purchase something from our shop, we collect personal information such as your name, billing and shipping addresses, email, and payment details. This information is used only to process and deliver your order and to communicate with you about it.
Our shop runs on WooCommerce, which collects basic technical and order data necessary to operate the store (like cart contents, checkout progress, and order status). Payment information is handled securely by our payment processor (such as PayPal or Stripe), and we never see or store your full credit card details on our site.
We keep order information for accounting and tax purposes but do not sell or share it with outside companies for marketing.
Order Issues & Contact
If there’s ever a problem with your order or product, please email us at [your email]. We don’t accept returns, but we’ll do our best to resolve any issue that comes up.
Disclosure & Shop Policies
Everything we sell here at Heartwood Holler comes straight from our family homestead — grown, gathered, or handmade with care. We do our best to describe and photograph each item accurately, but because these are natural and handmade goods, small variations in color, size, and texture are part of their charm.
Handmade & Homegrown
All products are created or packaged right here on our homestead. Our flowers, garlic, and seeds are grown using simple, sustainable methods.
Shipping & Returns
Orders are packed by hand and shipped within 3–5 business days. Because our items are either perishable or handmade in small batches, we don’t accept returns.
If your order arrives damaged or something isn’t right, please email us — we’ll do our best to make it right.
Plant & Seed Regulations
Please check your state and county import rules before ordering garlic or seeds. Some areas restrict plant material, and we’re unable to ship to those locations.
Affiliate Disclosure
From time to time, we may share products we use and love through affiliate links. That means we may earn a small commission at no extra cost to you if you make a purchase through one of those links.
General Information Disclaimer
The information shared on this site — including gardening and homesteading tips — is for general educational purposes. We’re not medical or agricultural professionals, and we encourage you to use your own good judgment and follow local guidelines.
Contact
If you ever have a question about your order or one of our products, you can reach us anytime through our contact form.